Every week for around five years I’ve stood outside Ashton Under Lyne Jobcentre helping claimants, signposting them, providing food, support, providing survival guides, taking people to ESA and PIP medicals and tribunals.
The situation for claimants is certainly not getting any better, in fact its become much worse.
Nearly every person that I’ve spoken to throughout the years have had problems with the computer based universal system. Sometimes it crashes, won’t let them into their own account and it certainly isn’t accessible for all claimants.
Over the years I have spoken to people that are forced to use a computer, usually at the Jobcentre even though they can’t read or write or haven’t a clue how to use a computer. Just because someone is young certainly doesn’t mean that they’re able to use a computer but the DWP refuse to recognise that.
Today I spoke to an older lady, a…
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